Case Study: Manchester Center for Rehabilitation and Healing Case Study (Q1 2024)

Concierge Director: Trinity Bearden
First Patient’s Name: Lesa Cox
Second Patient’s Name: Dawn Pascual
Lesa’s Admission Date: 3/5/24
Dawn’s Admission Date: 3/6/24
Admitted From: Ascension St. Thomas Rutherford
Discharge Date: N/A
Discharge To: N/A
Length of Stay: N/A
Reason For Stay: Rehabilitation after knee surgery
How Did This Patient Hear About Our Community? The Hospital

Details of experience:

Lesa and Dawn arrived at Manchester Center on 3/5/24 and 3/6/24, one day apart. Prior to their arrival at Manchester Center, they each had an in-patient hospitalization at Ascension St. Thomas Rutherford following their knee surgeries. Due to many complications, Lesa is currently on her seventh knee surgery, and Dawn is on her eighth. Their final knee surgery was performed by Lucas Routh, MD.

Lesa and Dawn are best friends and have been for years. They are so close that at one point Lesa took Dawn to the local Recreation center and helped her with personal care. Dawn had a lot of anxiety about coming to a nursing facility, so it worked out in their favor that Lesa got to come first and scope the place out first. Dawn explained she was very grateful that she already had a bed in her room that accommodated her size. Upon arrival, they each were met by many professionals from Team Manchester who anticipated their arrival. Within the first 24 hours they were met by clinicians, therapists, physicians, and administrative staff.

Lesa and Dawn have worked with occupational therapists to find new ways to care for themselves and use equipment during recovery. Lesa has been learning to walk, limiting her weight on her post-operative leg. Upon admission, she could only walk 10 feet with assistance, but with a lot of work, she can now walk 200 feet with only supervision. Dawn has also met her goal of sitting on the side of the bed to lie flat by working on bed mobility, rolling left and right in bed, and segmental movement.

Dawn shared her experience at Manchester Center as we near their much-anticipated discharge. “I think the care and consistency of the staff here allowed me to not only have a fulfilling but rewarding experience.” Lesa also said, “I have been very impressed with the facility. My husband was in facilities management and maintenance; whenever he goes into a building he walks around and critiques the place to ensure it is safe. He deemed this facility safe and said it was excellent. The staff here are so kind to us and even anticipate my needs.”

The Team at Manchester wish both Lesa and Dawn much success as they continue their journey to a renewed sense of good health and wellness