Manchester Center for Rehabilitation and Healing Case Study (August 2021)

Concierge Director: Jennifer Clayton 
Patient Age: 80 Years old
Date of Admission: 07/23/21
Admitted from: Vanderbilt Tullahoma Harton Hospital 
Length of Stay: 25 days
Discharged to: Home
Reason for Stay: The patient had pneumonia with COPD and Respiratory failure
How did patient hear about community: Patient was referred by Vanderbilt Hospital

Details of Experience:
Ms. Phillips first arrived at our community on 07/23/21 with pneumonia, causing COPD and respiratory failure complications, making the patient weak, fatigued, and oxygen-dependent.

Upon arrival, she was met by several of our team members, such as Social Services, Recreational Therapy Dietary, and many more. She felt very welcomed. Ms. Phillips was a very upbeat lady with the drive to get better. When our therapy team initially evaluated Ms. Phillips, she could only walk about 50 feet and was easily fatigued and oxygen-dependent when ambulating. She was a high fall risk during her activities of daily living (ADLs). After working for three weeks with our wonderful therapy team, she was able to transition back home safely and complete all ADLs independently…walking 300 feet before becoming fatigued.

During her stay, our Concierge spent some time chatting with her. She told us she was once a CNA. She understood the work, and she was so happy with the nursing staff in our community. Everyone made her feel welcome, and she had a wonderful stay. 

Ms. Phillips, Manchester Center wishes you all the best and a healthy future!